May Luxe Bloom Event 🌸 Free mini sample with eligible May orders • Use code NEW2YLA for 10% off your first order • Free standard shipping on orders $70+ • Luxe Members get free standard shipping on orders over $35
General Questions:
What is Ya Luxe Aromas?
Ya Luxe Aromas is a luxury fragrance and home scent brand offering handcrafted roll-on perfumes, roll-on colognes, spray perfumes, spray colognes, jelly candles, wax candles, and mini sample set options designed to help you smell elevated, feel confident, and create a luxe atmosphere.
What products do you sell?
We currently offer:
-roll-on perfumes
-roll-on colognes
-spray perfumes
-spray colognes
-jelly candles
-wax candles
-mini sample sets
-wax melt scent samples for candle scent testing
How do I shop your products?
You can browse our products through the Shop Aromas page and shop by category, including Top Best Sellers, New in Luxe, Women’s Perfumes, Men’s Colognes, Spray Perfumes & Colognes, Luxe Candles, Mini Sample Sets, and the Full Luxe Collection.
What is the Full Luxe Collection page?
The Full Luxe Collection page displays all currently available Ya Luxe Aromas products in one place.
Do you offer products for both body fragrance and home fragrance?
Yes. Ya Luxe Aromas offers fragrance products for personal wear as well as home fragrance products for your space.
Ordering & Checkout Questions:
How do I place an order?
For standard products, use quick checkout where a direct checkout button is available. For custom requests, special orders, pickup requests, custom sample sets, or help with multiple separate orders, please use the appropriate request form.
Is the Order Request Form still available?
Yes. The Order Request Form is still available, but it is no longer the main ordering method for standard products. It is now mainly used for custom requests, special orders, pickup requests, custom sample sets, and order support.
Do I order directly through the website?
Yes, on select standard products you can order through direct checkout buttons linked to secure payment checkout.
Does your website have a shopping cart?
No. The website does not currently use a shopping cart.
Why might I have to place more than one order?
Because the website does not currently use a shopping cart, some customers may complete more than one separate checkout when ordering from different product pages.
Can I add more items before checkout?
Checkout pages offer recommended products before payment is completed. If available, you may add those products during checkout.
What if I place more than one separate checkout?
If you place more than one order and need support, please submit a Multiple Order / Combined Fulfillment Request so your purchases can be reviewed together where applicable. Separate checkouts may otherwise be processed as separate orders.
Can I order more than one product at a time?
Yes. You may purchase multiple products, but depending on the checkout links used, they may need to be placed through one checkout with recommended add-ons or through separate checkouts. You may also submit a special request for bulk orders.
Is my order confirmed after I submit a request form?
No. Your order is only confirmed once payment has been successfully received.
Can I ask questions before ordering?
Yes. If you need help choosing a scent, have a question about an order, or want help with something before purchasing, please visit our Contact page.
Mini Sample Set Questions
Do you offer mini sample sets?
Yes. Ya Luxe Aromas offers mini sample set options for customers who want to explore scents before committing to a full order.
What mini sample set options do you offer?
Current sample options include:
-mini roll-on perfume or cologne samples
-curated mini roll-on sample sets
-mini spray perfume or cologne samples
-curated mini spray sample sets
-wax melt scent samples for jelly or wax candle scent testing
How much are your mini sample sets?
Mini sample pricing is:
-mini roll-on perfume or cologne sample: $2 each
-3 curated mini roll-on scents: $5
-mini spray perfume or cologne sample: $3 each
-3 curated mini spray scents: $7
-wax melt scent sample for jelly or wax candles: 1 scent for $5
-3 wax melt scent samples: $8
Can I request a custom sample set?
Yes. Special request sample sets may be requested through the Order Request Form.
Do mini sample sets count toward a full order?
Yes. Mini sample set credits may be applied to qualifying full orders of $15 or more within 48 hours.
Are mini sample set credits refundable?
No. Sample set credits are non-refundable.
Can mini sample set credits be combined with other discounts?
No. Mini sample set credits cannot be combined with other discounts or promotions.
What if I do not like a fragrance in my sample set?
Fragrance preference is personal, so mini sample sets are final sale and non-refundable. No refunds are issued for scent preference.
Shipping Questions:
What shipping options do you offer?
We offer the following shipping options:
-Standard Shipping — $5
5–7 business days
-Priority Shipping — $8
3–5 business days
-Express Shipping — $12
1–3 business days
Do you offer free shipping?
Yes. Orders over $70 qualify for free standard shipping.
Do Luxe Members get free shipping?
Yes. Luxe Members qualify for free standard shipping on orders over $35.
Does free shipping apply to all shipping methods?
No. Free shipping applies to standard shipping only.
How long does processing take?
Orders are processed after payment is received and confirmed. Please allow 2–3 business days for processing unless otherwise stated.
When will I receive tracking information?
Tracking information will be provided when available after your order has shipped.
Do you offer local pickup?
Yes. Ya Luxe Aromas offers prepaid local pickup for certain locations by request only.
Can I choose pickup during checkout?
No. Pickup is not automatically selected through direct product checkout at this time.
How do I request pickup?
If you would like prepaid local pickup, you must submit a Pickup Request first to confirm whether pickup is available for your area.
Should I use a shipping checkout link if I want pickup?
No. If you need pickup, please request pickup first instead of using a shipping-based checkout link without approval.
Discounts & Luxe Club Questions
Do first-time buyers get a discount?
Yes. First-time buyers may use code NEW2YLA for 10% off their first qualifying purchase. This offer is one-time only and cannot be combined with other discounts or promotions.
Do new Luxe Members get a discount?
Yes. New Luxe Members may receive a one-time 15% discount on their next qualifying purchase.
Can I use more than one discount at the same time?
No. Only one discount may be used per order. Discounts cannot be stacked or combined.
Can I use my discount and free shipping together?
Free shipping may apply to qualifying orders based on the shipping policy. However, only one discount may be used per order, and discounts cannot be stacked or combined.
What is the Luxe Club?
The Luxe Club is the Ya Luxe Aromas membership experience for customers who want exclusive perks, savings, updates, and a more connected shopping experience.
What are the benefits of joining the Luxe Club?
Luxe Member benefits currently include:
-free standard shipping on orders over $35
-a one-time 15% discount on your next qualifying purchase as a new Luxe Member
-access to future discounts, special deal offers, member-only perks, and more
-early access to select launches, updates, or featured drops when available
-a more connected Ya Luxe Aromas shopping experience
How do I become a Luxe Member?
You can sign up through our Luxe Club page to become a Luxe Member.
Will Luxe Club benefits stay the same forever?
Luxe Club benefits, offers, and perks may grow, update, or change over time.
Returns, Refunds & Support:
Do you accept returns?
No. Due to the personal nature of fragrance and scent products, most Ya Luxe Aromas sales are final.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order details and clear photos of the issue.
Do you offer refunds for scent preference?
No. Refunds are not issued for scent preference.
Are mini sample sets refundable?
No. Mini sample sets are final sale and non-refundable.
Can I cancel my order?
Orders may only be canceled before processing begins. Once an order has entered processing, been prepared for pickup, or been prepared for shipment, it cannot be canceled.
How do I contact Ya Luxe Aromas?
You can contact us through our Contact page or by email for support, questions, or order help.
Partner Opportunity Questions
Do you offer partner opportunities?
Yes. Ya Luxe Aromas may offer partner opportunities for approved individuals or businesses.
What kinds of partner opportunities do you offer?
Partner opportunities may include referral-style partnerships and placement-style opportunities, depending on availability and business needs.
How do I apply for a partner opportunity?
When available, you may apply through the Partner Opportunities page or the contact method provided by Ya Luxe Aromas.
Still Need Help?
If you still have questions, need scent help, want support with an order, need pickup guidance, or want help with sample sets, please reach out through our Contact page.